You can cancel in these easy ways; go to our website and click on the Easy Cancel Button at the top of the page or call our customer service center at 800-506-6390 or via written correspondence to:
We are open 24 Hours / 7 Days a Week.
If you cancel during the Web-Only Trial introduction offer, you will be given 15 days from the day you cancel to return the unused portion of the Skinny IQ in order to ensure you will not be billed for the product.
For subsequent shipments in the Skinny IQ, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. You must take affirmative action to avoid further billing. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.
To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA number must be written on the package in order for a credit to be issued. All shipping charges on non-trial shipments are the responsibility of the customer. Although you can return product from an ongoing Skinny IQ shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.
Customers who cancel during the trial period and return the product are eligible to receive a refund on the Initial Trial entry fee as well as initial shipping costs.
Customers purchasing SkinnyIQ through an incentive web site (qualifying for, as an example, a Free IPAD® through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.
If you have any questions about our policy, please email us at CustomerService@SkinnyIQ.com. We will get back to you within one business day.